What is a Patient-Centred Practice?

Patent Centred Care at Crescent Dental Health,

what does this mean to the patient and our health care team?

Our patients are people and are always treated with dignity, care and respect.

Our care is personalised, the patients personal preference and values guide our treatment.

Our care is co-ordinated to take account of the patients lives and personal situation.

Our care is enabling; the treatment should identify and augment the patients capabilities to live healthily and independently.

We work with our patients;

  • To understand what is important to them.
  • To help them make decisions about their care and treatment.
  • To identify and achieve their goals.

Why is this good for all the staff at Crescent Dental Health?

When patients play a more collaborative role in managing their health and care they are more likely to adhere to the treatment plan and ongoing maintenance.


When a patient has the opportunity and support to make informed decisions about their health care and treatment in partnership with us, they are more likely to be satisfied with their care. They choose treatments based on their values and tend to choose less invasive treatments.


Patients who have more knowledge, skill and confidence to manage their healthcare and treatment are more likely to engage in positive health behaviour and so have better outcomes.


Patient Centred Care with meaningful patient engagement boosts staff morale.

How can Patient Centred Care improve Crescent Dental Health?

Experience Based Co-Design.


We bring together the patients experiences of their care and treatment by our staff to develop service improvements. This allows us to reframe what we do and see it from the patients’ perspective.


We must reflect when things don’t go to plan, from all points of view and experiences, to learn how to achieve better outcomes and develop systems to manage all our resources.


Patient Centred Care, is shared decision-making, it brings together our knowledge and expertise (treatment options, risks benefits and costs) with the patient’s preferences and is guided by their beliefs, values, as well as personal and social circumstances.